Shipping & Returns
Item Processing Time
All items will be sent out according to different processing time. You can check it from product page. The time we are talking about is a working day and may be delayed if we encounter holidays. Note: Custom-made products such as wigs, wedding, special occasion dresses, processing time is long than other products, please wait patiently.
Main Shipping Methods
There are three shipping methods we will use, including expedited shipping, standard shipping, super savings shipping.We will arrange the best Courier according to your choice of shipping method and shipping address.We support the following shipping courier:
1) Expedited Shipping: Shipping Courier including DHL & UPS;
2) Standard Shipping: Shipping Courier including DHL & EMS & Aramex & UPS & TOLL & TNT & e-EMS & USSF & DPD;
3) Super Savings: Shipping Courier including Epacket & Yodel & AirSmall & DHL packet & BPost;
How much does the shipping cost?
We provide economical parcels, standard transportation and expedited transportation. Different countries and different weight segments have different logistics fees and transportation time. The address page in the shopping process has detailed price and shipping time instructions. We have regular or long-term free shipping activities. During the event, orders that meet the conditions of the event can enjoy the services.
How can I track a package?
A shipping confirmation email will be sent with a tracking number once your order has been shipped out.
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
Returning For Replacement or Refund
Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress. If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Defective, Damaged or Misshipped Items
You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
Dress is not the size you ordered
Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
Dress is the size you ordered but does not fit
Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost. Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
The settings of your computer screen may alter the color of the pictures shown on VIPMAY.com. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
If for any reason, your order was not shipped within the time stated and arrives late, but not by more than 20 days, you will be eligible for a complete refund, or a 30% reimbursement upon the delivery of the overdue product. If the product is overdue by more than 20 days, customers are eligible for a full refund. If the dress is not returned, only the shipping fee is paid by customers.
1) Contact our customer service within 3 days of your order's delivery date*. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
*When you receive an email from VIPMAY.com entitled "Shipment Notification for order#XXXXXXX with VIPMAY.com," your order has been shipped.
2)Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
3) Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.